The best product does not create leadership unless it is supported
by an excellent package of service. Corghi is also the leader in the
world market thanks to the superior quality of the service offered to
its customers, superiority that is obtained by combining two complementary
factors: the proposed solutions and complete technical assistance.
Corghi considers work tools as advanced technologies, corresponding
to precise professional requirements and used to the best of their
In the company-managed training school, customers learn to control
and fully utilise their work tools, taking an important step to beat
But that's not all.
These training projects are also the fundamental factors to help
them carry out the most critical part of their job: guaranteeing the
safety of the end user. A requirement that Corghi always takes into
account during the design production, training and assistance phases.
Corghi considers improvement in service capacity in terms of evolution
and expansion of the package of services: in addition to th ehigh
number of services offered to the customers, Corghi also enhances
the quality of each service.
Thus, the "service technician" becomes a perticulary important figure:
not only a well-trained technician, but also a consultant who, within
the company, is also fully aware of even the latent needs of the customers.
Technical assistance is an integral and fundamental part of the Corghi
package of services and covers the entire range of customer needs:
For Corghi, the sales process ends only at the moment the customer
comes back to buy, i.e. to replace a Corghi product with a new generation
Corghi product. That is why the company considers expansion and strengthening
of the assistance sector to be primary needs.